These are the terms and conditions for shipping, payment, refunds and returns for CHINYGO.
While we want to provide you with a better service experience, we can't be online 24 hours a day. For most of the day, our customer service team is available to answer your questions. If you have an emergency situation with your order that needs to be handled, you can contact call our customer service number, add a wechat or make an order inquiry via live chat. If any changes need to be made to your order, and most importantly we need to have enough time to contact our warehouse. Once your order has been marked as "completed", no changes can be made, as this means that the order has been raised in the warehouse, packed and is ready to be handed over to our logistics provider. Feel free to contact us for clothing recommendations or any other questions you may have, but we may not be able to respond in seconds, so thank you for your understanding.
Order Processing
- Your order will be processed and shipped within 1-5 business days from the time you place your order and pay for it, except under special circumstances.
- After placing your order and paying for it, you will receive a confirmation email with details about your order. If you do not receive an email, please check your spam or contact us for confirmation.
- If you have any questions about your order, please be sure to contact us immediately. After shipment (when the order is marked as "completed"), your order will be locked and shipped and we will not be able to make any changes to your order.
- Please check and make sure you have entered the correct delivery address. We cannot be held responsible for non-delivery due to your address being incorrect.
Mode and time of transportation
We cannot guarantee that your package can be shipped the same day. However, we will use better and safer packaging for your package as well as a secondary quality check to prevent damage during shipping. Generally, we will fulfill your order within 1-3 business days after you place your order and pay for it. If you need your order to be shipped at the time you agreed upon, please be sure to contact us before placing your order! We will make every effort to accommodate your special requests, but please note that we cannot 100% guarantee that we will be able to fulfill your request! We can usually ship your order quickly, but we cannot guarantee the transit time of the logistics provider. Estimated delivery time is about 7-15 days from the date of order, but we can't guarantee the delivery time of the package (it may be earlier or later), but most of the time is accurate.
The total shipping time (from order to shipment) is: order processing time + logistics shipping time + dispatch shipping time!
**The specified delivery time is not a guaranteed delivery time. Parcels shipped internationally must pass through Chinese customs and the customs of the destination country. We have no control over customs delays and are not responsible for them. If you are not satisfied with the service provided by the customs agency in your country/region, you (as a local citizen/local resident) should contact them and file a complaint.
**If you place multiple orders and ship to the same address within a short period of time, we reserve the right to combine the orders into one shipment. If you do not wish to combine multiple orders, you must inform us at the time you place your order.
**If we are unable to ship to your country and you choose to use a forwarding service, you do so at your own risk and we are not responsible for any fees charged by the forwarding service or for making arrangements if the forwarding service is unavailable. Requesting you to return a package. You must contact the forwarding service provider to make these arrangements.
Shipping Policy
When you spend $29.99 or more, we will provide you with free shipping (free shipping), but please note the following:
Use any discount codes, points or couponsAfter that, your order must total $29.99 or more. For example, if your cart contains $29.99 worth of items and you enter a $1 discount or membership code, your order will total $28.99 instead of $29.99 and therefore will not qualify for free shipping. If you want to use any type of discount code, you need to make sure that you have enough items in your cart after entering the code and that the price is still not less than $29.99. If you do not want to do this then you will not be eligible for free shipping. When youspend a full amount 29.99 for free shipping; if you enter a code that brings your cart below that amount, you are not counting the $29.99 purchase.
Lost, Missing and Broken Items Policy
While we do our best to ensure that your package arrives in a timely manner and in perfect condition, we have no control over every aspect of the package in transit. We will endeavor to accommodate your needs and concerns and appreciate your patience and understanding!
To avoid any problems with your package:
1. Ensure that we have your correct address in our records, as well as any payment method you choose to use. We are not responsible for packages sent to the wrong address, as the address used for shipping labels is taken directly from the information you provided to us when you placed your order. We don't enter anything manually, so if the address is incorrect, it's not because we made a mistake. Please take note of the shipping address that you automatically fill in! If you choose to have your package forwarded by our carrier to another address, we will not be responsible for lost packages.
2. If your package is not received within one month after sending, please contact us and we will track this logistics.But we can't make a claim against the carrier on your behalf.The
3. If it is determined that your package was in fact lost in transit, we will reship it free of charge. We will resend the package using the default shipping method you paid for. If you would like to upgrade your replacement package to a faster shipping method, you will need to pay the difference in price between the default shipping method and the upgraded shipping method.
4. Please note that there is a difference between packages lost in transit and packages lost after being marked as "delivered" by the courier. If the parcel has been marked as delivered but you can't find it, we can't do anything about it. We are unable to issue refunds or send replacements, or make claims on packages that have been marked as delivered. We recommend that you check at another entrance to your residence, a neighbor's house or apartment, an apartment building, or the front desk of your place of business to see if the package was delivered somewhere else by mistake. If the package is not at one of these locations, please contact the courier to see if they can help locate your package. If your address and/or mailbox is not a secure location to receive your package, ask us about adding a signature confirmation service. If you have any concerns about the security of a package left at your home or workplace, please choose a shipping method that requires your signature!
5. Although we use safer and more careful packaging for all items we send, sometimes items arrive broken. If you receive a broken or damaged item, please let us know immediately. If an item in your order is damaged or missing, we reserve the right to ask for photographic documentation of the defect or damage before we can replace the item or refund you.
6. If an item in your order is damaged or missing, we reserve the right to ship a replacement item with your subsequent order. We will not send items in separate packages. If the damage is cosmetic and does not affect the use of the item, the maximum amount to be refunded should not exceed 50% of the amount paid If you do not want to wait for the missing/damaged item to be shipped in a subsequent order, you have the option of having the price of the item (or a portion of the price) and a portion of the shipping charges refunded to you.
7. If an item is missing or damaged, please contact us within 14 days of receiving your package. If you wait more than 14 days after receiving your package, we will not send an exchange, refund, or reimbursement for store credit.The
8. There is nothing we can do if the item you ordered is damaged or confiscated by the customs authorities in your country! Opened or confiscated packages are not considered lost or broken. Sometimes overzealous customs officers will open your package and look for contraband inside your package. If you feel aggrieved or believe you should be compensated, then you need to apply directly to the relevant government representative or customs agency. CHINYGO is not responsible for damages caused by customs agencies and their practices.
9. We will not be held responsible if your country's customs denies entry of your package! If you request a replacement shipment and do not wish to pay the replacement cost of your order, we will refund the amount you paid, less shipping charges (to and from your country) and the 30% re-stocking fee. Please familiarize yourself with your country's customs requirements so that we can avoid unnecessary and costly problems and delays. If you require documents, certificates, invoices or any other items to be sent with your package, please let us know before placing your order for payment.
10. If a parcel is returned to us as 'undeliverable' or 'incorrectly addressed', or is refused by your customs agency (or for any other reason), we may attempt to resend the parcel, but you will be required to pay for the return postage as well as the postage for the second attempt to ship the parcel to you. postage to ship it to you. If you request a 100% refund at this point, we will not be able to honor your request and your only options are to ask us to send the item again and pay the associated postage, or if you strongly request a refund, you will be required to pay a 30% re-stocking fee, in addition to returning the postage to us from your country.
11. We are unable to contact your local post office or customs.
12. If an item arrives damaged in some way and you request a replacement, reimbursement of store credit or a refund, we reserve the right to request that the damaged item be returned to us.
13. If you use a forwarding service instead of your physical address, please note that we are not responsible for damaged or lost items.
Customs, customs fees and tariff policies
If your package is returned to us or rejected by your customs agency as "undeliverable" or "incorrectly addressed"(or for any other reason), we will not be held responsible! We can attempt to send the package again, but you will be required to pay for the shipping costs of returning the package as well as the shipping costs of a second attempt to ship it to you. If you request a refund, please note that items returned to usUnable 100% Refund. You will receive a refund minus the original shipping cost and the cost of returning the package and the restocking fee for 30%. Refunds are not available if the order was placed more than 6 months ago!
All duties, taxes, tariffs and fees that your customs agency and post office add to the cost of deliveryAll are the responsibility of the customer. If you refuse the package and send it back to us to avoid customs duty, that's fine, but the shipping cost is non-refundable and return shipping (back to China) and restocking costs for 30% are the responsibility of the customer.
Attention all DHL customers, regardless of location: As DHL requires a signature for delivery, you will need to provide a telephone number and e-mail address so that DHL can contact you to arrange delivery using the "DHL On Demand" system. If you choose to use "DHL On Demand" to manage your delivery, you will have the option to allow delivery without a signature, but please note that by authorizing non-contact (non-signature) delivery you release DHL and your shipper (CHINYGO) from any loss or damage that may be caused by the delivery on demand. not be liable for any loss or damage that may result from delivery as requested. If you are in any doubt about the security of your package, please wait for DHL to deliver it and sign for it in person!
Special notice to EU customers:
Due to changes in the European Union regarding the collection of VAT, from July 1, 2021, all shipments originating outside of the European Union will be subject to VAT, regardless of their value. This replaces the previous VAT threshold of €22. Please understand that CHINYGO does not collect or pay VAT, taxes, duties or processing fees! Instead, these costs are the responsibility of the buyer. If you have a VAT (Value Added Tax) number or an EORI number, please let us know before placing your order, either through Customer Service or in the order notes, and we will add this number to your packages and invoices, so that your Customs authorities can find you more easily to pay the VAT and fees.
By agreeing to the terms at checkout, you agree to pay all fees charged by your customs agency, postal agency and/or courier (DHL, etc.). Agreeing to these terms also means that you accept any delays due to customs processing in your country.
If an item shows up as "delivered" and you have not received it.There is nothing we can do about this. If your address and/or mailbox is not a safe place to receive packages, please select the Signature required mode of transportation. If you choose the default shipping methodthen no signature is required!
If you have any questions about the security of a package left at your home or place of work, please select a shipping method that requires a signature!
*** If you don't understand the shipping terms, please let us know! ***
Country-specific information
European Union
For EU customers, all parcels are subject to VAT and handling charges. For more information, please visit this page VAT European UnionThe
South Korea (Republic of Korea)
For shipping to South Korea, please ensure that your cell phone number is correct as this will be used for customs identification. Ideally, please also include your personal clearance code in the VAT field of your address details. For more information on personal clearance codes, you can visit Customs.go.kron this page.
Brazilian
For shipments to Brazil, your personal tax ID number must be added to your shipment details.
Always check before placing an order and paying for it
Please check your shopping cart before placing your order for payment. If you have accidentally added too many items to your shopping cart, now is the time to fix the problem. Removing items from your order after submitting it means we have to refund it, and our credit card processor and Paypal charge us 3%-4.4% to refund the transaction. This may seem insignificant, but it's not. These amounts add up quickly!
You will also need to double check that you have entered any relevant discount, loyalty, promotional or BOGO codes before completing your purchase. If you are unsure where to enter a code, please pause for a moment and contact us before continuing! We are unable to add codes after purchase and refunds for codes not entered will result in us incurring the same 3%-4.4% charges.
We pride ourselves on having excellent customer support, but we are not available 24 hours a day. If you forget to enter a code or want to add/remove items from your order, your order may be completed and shipped before our customer support team sees your order inquiry. If you check your order and find a problem, please contact us and then wait for a response before completing your order! We do our best to respond as quickly as possible, but given the global reach of our business, there may be a few hours in the day when you don't get an immediate response.
Order Cancellation, Return and Refund Policy
1.If you wish to cancel your order prior to shipment, we will refund you, but we will charge a 5% cancellation fee!. We charge this fee to cover the associated transaction costs. If you simply want to add to your order, delete items, change your shipping method, or any other action that does not require you to cancel your order, please send an email to service@chinygo.comPlease contact our customer service to make your request. Our customer service can edit your order and there is no cancellation fee. Thank you for your understanding.
2.Please check your cart before completing your purchase!. If you have accidentally added too many items to your shopping cart, now is the time to fix the problem. Removing items from your order means that we have to refund your order, and our credit card processor and Paypal will charge us a refund fee of 3%-4.4%. This may seem insignificant, but it's not. These fees add up quickly!
3.If you decide to use another payment method after submitting your order for paymentPlease note that we are still subject to 5%'s cancellation fee. Please also note that once you have placed an order and paid for it and wish to be refunded, your refund will not be made instantly. We have no control over this. In conclusion, please make sure you check the payment method you are using before submitting your order for payment!
4. Regarding the return and exchange policy, pleaseClick hereRead our policy