Transportation policy
Thank you for your support! In order to fully enhance your logistics experience, we have customized the following logistics policy:
Instructions for placing an order
1、When placing an order, please accurately fill in your real name, delivery address and valid contact information, in order to facilitate our timely arrangements for delivery;
2. If you fill in the wrong address.Please contact customer service in timeWe will try to contact the courier for you to negotiate processing. After the parcel is sent out the application for address modification can not guarantee the success of the change order, due to address modification of the risks and costs incurred by your own responsibility.
3、According to customs and carrier requirements, your region requires the following information:
|
Country or area |
Request for information |
Estimated transportation time |
|
All over the United States (longer time for remote areas) |
Name, shipping address, e-mail, phone number |
8-12 working days |
|
Canadian |
Name, shipping address, e-mail, phone number |
8-12 days |
|
Singapore, Malaysia, Taiwan |
Name, shipping address, e-mail, phone number |
5-7 days |
|
Hong Kong, Macau |
Name, shipping address, e-mail, phone number |
3-5 days |
|
Warm tips: not listed countries / regions, you can contact customer service for consultation, we will try our best to provide you with the perfect logistics solutions! |
||
Delivery time
1、Unless otherwise specified, we will confirm the inventory and complete the shipment of merchandise within 3 working days after receiving the order;
2. In order to better ensure the delivery time, some orders may be split into multiple packages to be sent;
3、Usually, it will take 7-15 days in total from the time you place your order for the courier to deliver to your area. In rare cases, the actual delivery time may be delayed due to customs inspections, flight cancelations, extreme weather effects, etc.
4. Transportation time calculation: Transportation time = preparation and delivery time + express transportation time
Freight rates
|
Country or area |
Order Amount |
freight fee |
|
United States, Canada |
$0.00-$29.99 USD |
$9.99 USD |
|
Canadian |
$29.99 USD or more |
free (of charge) |
|
Taiwan, Singapore, Malaysia, Hong Kong, Macau |
$0.00-$19.99 USD |
$6.99 USD |
|
Taiwan, Singapore, Malaysia, Hong Kong, Macau |
$19.99 USD or more |
free (of charge) |
Logistics Tracking
1、After the parcel is sent, we will notify you by email, you can click the link in the email to jump to the official website of the courier company to check the delivery process of the parcel;
2、You can also order through the order details page and theExpress Tracking PageProactively track the progress of your package delivery;
Package signing
1, in order to protect your rights and interests, we recommend that you receive the package, in accordance with the order to confirm receipt of all items. If you find the goods missing or broken after opening the box, etc., thePlease contact customer service as soon as possibleWe can help you to solve your problem quickly.
2、If the order shows delivery and you do not receive the goods, please contact customer service for help within 30 days after placing the order. Please issue a proof of loss in the local post office, we will send you a replacement courier or a full refund for you.
contact details
If you have any questions, comments or suggestions regarding this Service Agreement, please contact us using the contact information below:
E-mail: service@chinygo.com